Case Study: Forty Winks achieves unified omni-channel franchise support with Retail Express

Forty Winks - Customer Case Study

The customer, a multi-store furniture and homewares franchise, faced the challenge of unifying data across its national office, eCommerce store, and numerous individual franchise locations. They needed an integrated solution to centralize operations and provide better support to their franchise network. To meet this need, they implemented the Retail Express point-of-sale (POS) system.

Retail Express provided a solution that integrated directly into the franchise's omnichannel software stack and centralized data warehouse. This integration automated data sharing, eliminating manual admin for franchisees. The results included automated marketing campaigns, a single customer view, streamlined data management, and the delivery of performance benchmarking data, ultimately helping to drive more foot traffic and sales across the network.

Forty Winks

Chris Panagiotou

Head of Technology