Case Study: Early Settler boosts retail agility and efficiency with Retail Express

Early Settler - Customer Case Study

Early Settler, a multi-store furniture and homewares retailer in Australia and New Zealand, faced significant challenges managing its complex supply chain for bulky goods. Using an on-premise system, store employees struggled to provide customers with accurate product ETAs and avoid stock allocation issues, risking lost sales and cancellations. To overcome these operational inefficiencies, they turned to the cloud-based retail software solution from vendor Retail Express.

By implementing Retail Express, Early Settler gained real-time, full supply chain visibility at the point of sale, enabling staff to provide accurate ETAs and pre-sell stock from inbound containers. The vendor's solution also automated processes, improving demand forecasting and home delivery planning. As a result, Early Settler significantly reduced sales order creation time, slashed cancellation rates, optimized container capacity to lower costs, and improved overall operational efficiency and customer service across its 72 stores.

Early Settler

Neil Cresswell

CFO