Case Study: Quality Pharmacy Group achieves operational efficiency and higher margins with Retail Directions' integrated retail platform

Quality Pharmacy - Customer Case Study

Quality Pharmacy Group, a multi‑site pharmacy operator in the evolving healthcare sector, needed an all‑embracing technology platform to improve operational efficiency while maintaining high customer service. They selected Retail Directions’ modern retail management system, which provides POS, Head Office, CRM, integration with script management, and EDI links to pharmaceutical wholesalers.

Retail Directions implemented a fully integrated retail platform that automates ordering, replenishment, prescriptions, supply‑chain and loyalty management, freeing staff to focus on customer service. As a result, Retail Directions’ solution delivered substantially improved gross margins, strong customer feedback and a marked uplift in sales and services across the Group, while better positioning Quality Pharmacy Group against new retail competition and regulatory pressure.

Quality Pharmacy

Larry Field

Chief Executive Officer