Case Study: Ute Master achieves 50% faster complaint resolution and halved meeting times with RESULTS.com

Positive Returns In Sales And Customer Success Due To Clear Strategic Vision And Team Accountability

Ute Master, a New Zealand maker of custom storage solutions for utes and pickup trucks, faced growing operational strain as complex, cross‑functional projects required precise collaboration from sales through manufacturing. The company struggled with unclear customer expectations and deliverables, misalignment on priorities and timelines, difficulty turning innovative ideas into manufacturable products, and inefficient, time‑consuming meetings—leaving staff uncertain about company direction despite having a mission and values.

Working with RESULTS.com and a dedicated coach, Ute Master implemented a One Page Strategic Plan, embedded core values into meetings, and set measurable KPIs so every employee knew their responsibilities. Integrated meeting tools and dashboards cut meeting time in half, improved transparency and accountability, and sped issue resolution—delivering a 50% reduction in complaint resolution time and clearer, more productive execution across the business.

Ute Master

Tony Cartwright

GM