Case Study: CQ Hotels Wellington achieves 10% market-share growth and nearly 5% occupancy increase with RESULTS.com

Impeccable Service, A Quality Product, An Engaged Team, Incredible Results

CQ Hotels, a hospitality group serving business and leisure travelers, faced intense disruption from platforms like Airbnb and constant pressure from online reviews. High industry attrition and teams pulled in multiple directions left the company struggling to align priorities, maintain VIP service, and manage work through ineffective meetings and Excel sheets.

By adopting the RESULTS.com dashboard—using a 1-Page Strategic Plan and assigning KPIs to teams and individuals—CQ Hotels gained transparency, reduced meetings, eliminated silos, and focused staff on strategic priorities. The initiative boosted team engagement and confidence, grew market share by 10%, and increased overall occupancy by nearly 5%.

CQ Hotels Wellington

Olivier Lacoua

General Manager