Case Study: Compass Trailers achieves a 70% increase in quotes submitted to prospects with RESULTS.com

Compass Trailers Increases Quotes Submitted to Prospects 70%

Compass Trailers, a New Zealand manufacturer founded in 1985 that builds high-quality, heavy‑use trailers, faced intense price pressure from low‑cost exporters and industry norms like long lead times. To win commercial customers who value reliability and customization, the company needed to align its team around faster delivery, consistent quality and a more customer‑focused way of working.

By partnering with RESULTS.com Compass implemented visible, customized KPIs (with a focus on throughput and quote activity), reinforced daily accountability and empowered staff to make customer‑first decisions. The clearer focus and coordination drove operational improvements, faster deliveries, stronger customer satisfaction — and a 70% increase in quotes submitted to prospects.

Compass Trailers

Hamish Campion

CEO