Case Study: Compass Trailers achieves a 70% increase in quotes submitted to prospects with ResultsBI

Compass Trailers Increases Quotes Submitted to Prospects 70%

Compass Trailers, a manufacturer of high-quality commercial trailers, faced chaotic operations, long customer wait times and a need to align staff around the company’s strategic focus on throughput and customer value. They engaged ResultsBI and deployed the RESULTS.com platform (ResultsBI’s KPI and performance-management solution) to define measurable goals and create a disciplined, customer-focused approach across the business.

ResultsBI implemented customized KPIs, visible daily dashboards with red-yellow-green status, and ongoing support to drive team alignment and decision-making. By focusing the organization on throughput and empowering staff at every customer touchpoint, Compass Trailers increased the number of quotes submitted to prospects by 70% and improved on-time delivery and customer satisfaction—turning operational focus into measurable commercial gains.

Compass Trailers

Hamish Campion

CEO