Case Study: Harley’s Fine Baking achieves scalable inventory control and global-ready operations with Restroworks

How Harley’s Built India’s First Global-Ready Dessert Café Chain with Restroworks at Its Core

Harley’s Fine Baking, a rapidly expanding dessert and coffee café chain, faced significant operational challenges as it scaled. Their difficulties included managing a complex cluster-based kitchen model, controlling inventory wastage and pilferage, and maintaining order accuracy and brand consistency while preparing for international growth. To address these multi-dimensional hurdles, they turned to the vendor Restroworks for its POS and operational software.

By implementing Restroworks, Harley’s gained a tech-driven operational backbone featuring live inventory dashboards with expiry alerts, a centralized cockpit app for management, and QR code ordering for improved accuracy. The solution from Restroworks delivered measurable impacts including tighter cost control, reduced operational pilferage, improved service speed, and better employee retention. This provided the scalable and robust backend necessary for Harley’s successful domestic expansion and upcoming launches in Dubai and London.

Harley’s Fine Baking

Suresh Naik

Chief Executive Officer