Case Study: Call Chotu Achieves 50% Faster Order Processing with Restroworks

How Call Chotu reduced Order Processing time by 50% using Restroworks

Call Chotu, part of Paschion Restaurants, was managing a growing multi-brand, multi-location cloud kitchen and dine-in operation in Delhi NCR, but manual order handling, disconnected kitchen workflows, inconsistent menu updates, and limited real-time visibility were slowing operations and making scaling difficult. To address these challenges, the company turned to Restroworks and its restaurant operations platform, including KDS, centralized menu management, analytics, and call center capabilities.

Restroworks implemented an end-to-end solution that synced orders from Zomato, Swiggy, and direct channels in real time, streamlined menu updates, improved tracking of sales and outages, and enabled rapid outlet launches. The results included a 50% reduction in order processing time, 100% real-time kitchen sync in 3–4 seconds, zero billing errors, and the ability to set up new locations in just 48 hours instead of weeks.

Call Chotu

Sumit Gulati

Co-Founders