Case Study: Café Bateel future-proofs operations with Restroworks

Café Bateel future-proofs operations with Restroworks

Café Bateel, one of the UAE’s leading gourmet café brands with locations across premium markets in the Middle East, needed a more robust technology partner to replace an outdated POS system. The legacy setup was slowing outlet rollouts, making special customer requests cumbersome, and forcing staff to manually re-enter online orders, creating extra work and reporting discrepancies. Restroworks provided its cloud restaurant management platform to address these FOH and omnichannel operational gaps.

Restroworks implemented its platform across all Café Bateel outlets, with hands-on training for FOH and IT teams and 24/7 support to ensure a smooth transition. The solution also integrated directly with delivery aggregators such as Hunger Station, Talabat, Careem, and Zomato, creating a single online order stream synced to POS and KDS. As a result, Café Bateel gained centralized control, faster outlet deployment in minutes instead of days, improved customer service through role-based controls, and automated order reconciliation with fewer reporting discrepancies.

Café Bateel

Duncan Muir

Senior Director – F&B and Retail