Case Study: Café Bateel future-proofs operations with Restroworks

Café Bateel - Customer Case Study

Café Bateel, one of the UAE’s top gourmet café brands with locations across premium markets in the UAE and Saudi Arabia, needed a more robust technology partner to replace its outdated POS. The legacy system could not keep up with evolving customer needs and operational demands, causing slow outlet rollouts, difficulty handling special requests, and manual re-punching of online orders.

Restroworks, through its Posist cloud restaurant management platform, implemented a centralized solution across all outlets in record time, with hands-on training and 24/7 support. The result was faster outlet launches in minutes instead of days, smoother FOH operations, improved customer experience through role-based controls, and automated online order reconciliation via integrations with delivery aggregators such as Talabat, Hunger Station, Careem, and Zomato.

Café Bateel

Duncan Muir

Senior Director – F&B and Retail