Case Study: Gordon & MacPhail achieves enhanced emergency preparedness and staff readiness with Restrata

Gordon & MacPhail - Customer Case Study

Gordon & MacPhail engaged Restrata to review and strengthen emergency preparedness, crisis management and security response across their Moray sites, including distilleries, lower‑tier COMAH locations and retail areas. With a newly introduced three‑tier emergency response structure (operational, tactical and strategic), the company needed bespoke training to prepare staff to fulfil roles across each element of the response.

Restrata delivered a tailored programme of on‑site training at Benromach Distillery, culminating in a scenario‑based desktop exercise aligned to likely COMAH major accident hazards. The intervention increased staff knowledge and understanding, encouraged active buy‑in to the emergency response plans and received positive feedback — measurable improvements Gordon & MacPhail reported following Restrata’s work.

Gordon & MacPhail