Case Study: General Electric MENA achieves 24/7 traveler safety and real-time MENA-wide tracking with Restrata's SecureLocate™

General Electronic MENA - Customer Case Study

General Electronic MENA, which sends over 2,000 business travelers per month across the region, engaged Restrata after the Arab Spring to address traveller safety and situational awareness. GE needed a 24/7 centre staffable in multiple languages to provide travel advice, monitor and escalate incidents to the MENA Head Office, track personnel in high‑risk environments, and deliver around‑the‑clock technical support — requirements taken on by Restrata’s SecureLocate™ team.

Restrata designed and built a multi‑lingual Operations Room and Travel Management Centre (including SecureLocate™ tracking and monitoring, device training and GOCC support) in Knowledge Village, Dubai, overcoming basement satellite/GPS and fibre routing challenges. The solution — implemented on time and within budget — gave Restrata’s GOCC 24/7 crisis‑management and technical support capability, materially improving General Electronic MENA’s real‑time visibility of users and operations across the MENA region.

General Electronic MENA