ResponseTek

ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail – including 14 of the world’s top telcos, and Bloomberg’s top ranked bank – trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform™ eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia.

Case Studies

Showing 4 ResponseTek Customer Success Stories

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How Pushing Customer Feedback to the Frontline Improved Home Loan Conversions for ANZ

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How In-Depth Customer Feedback Pinpoited Improvements on Digital Banking - Improving Customer Satisfaction by 10%

Improving Consistency between Offshore and Onshore Call Centres Leads to FCR Increase of 5% and Churn Reduction of 3%

Creating Brand Advocates Helps Major Telecom Top the Retail Market

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