Case Study: NorthShore Care Supply increases customer engagement with ResponseiQ

NorthShore Care Supply boosts customer calls with ResponseiQ across 20,000 weekly sessions

NorthShore Care Supply, a leading direct-to-consumer retailer of premium incontinence supplies, faced the challenge of engaging frustrated customers who were reluctant to call about a personal topic and unaware of their extended support hours. To make expert support more accessible and differentiate their personalized service from large retailers, they implemented the ResponseiQ widget.

The ResponseiQ solution provided a configurable pop-up that proactively offered callbacks, reducing the friction of initiating a call and effectively communicating their extended availability. This increased customer engagement with their support team, leading to maximized customer loyalty, higher conversions, and larger average order sizes by helping customers find the right product solution sooner.

NorthShore Care Supply