Case Study: Praga Medica recovers 70% more leads with Respond.io

Praga Medica Recovers 70% More Global Leads with WhatsApp + respond.io

Praga Medica, a Prague-based medical tourism facilitator, struggled to manage leads across email and webchat. Their consultants were slowed by manual CRM updates, high volumes of spam, and delayed responses that caused genuine prospects to drop off. To solve this, the company turned to Respond.io and WhatsApp API to centralize conversations and improve lead handling.

Using Respond.io, Praga Medica connected WhatsApp and webchat to a single inbox, synced lead data to its CRM via webhooks and HTTP requests, and deployed AI to qualify leads and filter spam. The results were strong: 70% more lead contact data recovered, 97% of spam filtered out, and a 50% reduction in first response times.

Praga Medica

David Fiala

Co-founder