Case Study: Petloy achieves 55% sales growth with Respond.io WhatsApp automation

Petloy Grows Sales 55% with Respond.io WhatsApp Automation

Petloy, a Mexican pet supply retailer, faced challenges managing a surge in WhatsApp orders driven by its social media ads. Using the WhatsApp Business App led to service disruptions, including temporary number blocks, and manual processes for recurring orders and follow-ups were unsustainable as the business grew. They needed a scalable solution from a vendor like respond.io to automate sales and maintain personal customer service.

By implementing the respond.io customer conversation platform, Petloy integrated its custom AI Agent and ERP system to automate ordering, reminders, and logistics. The solution centralized operations and provided crucial ad attribution data. As a result, Petloy increased sales by 55%, more than doubled its daily orders, and now has its AI Agent placing 35% of all orders through respond.io automation.

Petloy