Case Study: My Dream Travel & Tours boosts leads and bookings with respond.io

My Dream Travel & Tours Increases Leads 30% with WhatsApp Calls

My Dream Travel & Tours, a travel agency with offices in Canada and India, used respond.io to manage customer conversations across WhatsApp, Facebook, Instagram, and email. The team’s challenge was that chat alone wasn’t enough for complex booking steps, while switching between chat and landline calls created friction, disjointed conversations, and drop-offs during the sales process.

Using respond.io and early access to the WhatsApp Business Calling API, My Dream Travel & Tours unified chat and calls in a single inbox so customers could message or call on the same WhatsApp number and agents could share documents in real time. With respond.io, the company doubled chat volume, increased new leads by 30%, and saw about 10% of customers use WhatsApp Calls during their booking journey, helping the team close more deals faster.

My Dream Travel & Tours

Manpreet Grewal

Manager