Case Study: iMotorbike handles 2x more leads with respond.io AI Agents

iMotorbike handles 2x more leads with Respond.io

iMotorbike, an online marketplace for pre-owned motorbikes operating in Malaysia and Vietnam, struggled with high volumes of customer enquiries across multiple channels. The manual process led to slow responses, lost context during handoffs and qualified leads dropping off. To manage this operational complexity, iMotorbike turned to the vendor respond.io for a solution using its AI Agents product.

By implementing respond.io's AI Agents, iMotorbike automated responses to routine enquiries and accurately routed serious buyers to its human team. This solution resulted in a 67% improvement in response speed and allowed the company to handle twice as many leads daily, with 70-80% of conversations managed by AI. These efficiencies led to a notable increase in sales within the first month of deployment.

iMotorbike