Case Study: TRS.INK reaches 132K citizens with respond.io and Viber

How TRS.INK Used Viber to Reach 132K Citizens in the Western Balkans' Covid-19 Response

TRS.INK, an IT solutions consultant in the Western Balkans, needed a fast, user-friendly messaging platform to manage Covid-19 communications across healthcare providers. Using respond.io, they looked for a way to support multiple healthcare information systems and reach patients reliably through a popular instant messaging channel.

Respond.io helped TRS.INK connect Viber to its platform, automate patient opt-ins, integrate hospital systems, and send PCR results, vaccine appointments, and other updates securely. Between August 2020 and October 2022, the solution reached more than 132,000 citizens with a 99.9% delivery rate in Bosnian, Croatian, and Serbian, making respond.io a key part of the region’s Covid-19 response.

TRS.INK