Case Study: Sport Center Los Naranjos achieves 20% more conversions with Respond.io

How Sport Center Los Naranjos Gained 20% More Conversions from Sales Inquiries

Sport Center Los Naranjos, a wellness center in Caracas, needed a better way to manage high volumes of customer inquiries across multiple channels, especially WhatsApp Business App. Limited multiuser access, siloed teams, and a lack of centralized customer data made it difficult to respond quickly and collaborate efficiently.

Respond.io helped Sport Center Los Naranjos connect WhatsApp API, Facebook Messenger, and Instagram into a shared inbox, integrate Fitco and Google Sheets, and automate FAQs and inquiry routing with Workflows. With centralized communication and monitoring, response times dropped from 20 minutes to 5 minutes, resolution times improved from 5 minutes to 1 minute, and the center increased conversions from inquiries by 20%.

Sport Center Los Naranjos

Ricardo Molina

Director