Case Study: Speedhome doubles monthly new customers with respond.io

How Speedhome Doubled Its Monthly New Customers and Keeps Them Coming Back

Speedhome, a Malaysia-based property rental platform, needed a better way to track agent performance, manage sales and support inquiries across multiple channels, and improve customer experience. It chose Respond.io after testing other options and needed a platform that could support WhatsApp, its custom in-app channel, and future channels like LINE and Google Business Messages.

With Respond.io, Speedhome consolidated communications into one omnichannel platform, automated customer routing, tracked team performance with analytics, sent promotional broadcasts, and gathered CSAT feedback through automation. The impact was strong: monthly returning customers reached 56%, monthly new customers increased by 122%, and CSAT scored 71%, showing that Respond.io helped Speedhome improve service and drive growth.

Speedhome

Choong Kwok Ming

Head of Product