Case Study: Lamarsa Coffee boosts sales by 50% with Respond.io

How Lamarsa Coffee Used Chat Commerce to Boost Sales Across 6 Countries by 50%

Lamarsa Coffee, a major coffee equipment retailer in Malaysia serving B2B and B2C customers across six countries, was struggling to manage growing sales, order, and after-sales inquiries across WhatsApp and other channels. The team needed better multi-user access, faster handling of inquiries, customer segmentation for broadcasts, and automation to route conversations and support VIP customers.

Respond.io helped Lamarsa Coffee centralize omnichannel communication using WhatsApp API, Facebook, Instagram, web chat, and click-to-chat links in one inbox. With workflows for routing and assignment plus segmentation for targeted broadcasts, Lamarsa Coffee achieved 10x more leads per quarter, 38% faster first response times, and 50% quarter-on-quarter sales growth, all in less than a year.

Lamarsa Coffee

Claudia Tan

Co-Owner