Case Study: Kleta Achieves 100% Subscriber Growth with respond.io

How Kleta Used respond.io to Achieve 100% Subscriber Growth in Just Two Months

Kleta, a bicycle subscription service in Spain, needed a better way to manage customer support as it grew quickly. The company wanted a unified messaging inbox for WhatsApp API and other channels, plus a way to combine automation with human agents while keeping customer data updated. It turned to respond.io for an omnichannel support platform.

Using respond.io, Kleta centralized WhatsApp, email, and Instagram in one inbox, automated common incident-report workflows, synced customer data from Ninox, and routed cases to the right agents by language and shift. With respond.io, Kleta cut incident resolution time to 48 hours, achieved 100% subscriber growth in two months, and maintained strong support quality with CSAT scores of 4.3 for automation and 4.6 for agent support.

Kleta

Diego Casabe

Chief Operating Officer