Case Study: Homage achieves 9% more successful care visits with Respond.io

How Homage Achieved a 9% Increase in Care Visit Success with Respond.io Automation

Homage, a healthcare and caregiving provider operating in Singapore, Malaysia, and Australia, needed a faster way to send urgent WhatsApp outreach notifications to healthcare professionals. The team had been manually typing each message in WhatsApp and also wanted better integration with its CRM to access up-to-date data while communicating.

Using Respond.io, Homage automated transactional WhatsApp notifications through the Respond.io API, integrated its CRM for real-time data, and switched to Respond.io’s WhatsApp Business API for better value. Respond.io’s reporting and export tools also gave Homage deeper conversation insights. As a result, Homage saved 50 hours per month and increased successful care visit rates by 9%.

Homage