Case Study: Contable.app achieves 30% higher customer retention with Respond.io

How Contable.app Achieved 30% Higher Customer Retention by Switching to a Shared Inbox

Contable.app, a Chilean bookkeeping company serving micro-businesses, needed to bring order to customer communication. Its accountants were using personal WhatsApp accounts and multiple phone numbers, which made support slow, fragmented, and hard for managers to oversee. Contable.app turned to respond.io to centralize client conversations and improve response times.

Using respond.io, Contable.app connected WhatsApp API and Telegram to a shared inbox, automated accountant assignment with Workflows, and gave managers visibility through the Dashboard. The company also integrated its accounting software via HTTP requests to speed up support. As a result, respond.io helped Contable.app achieve 40% faster first response times, a 30% customer satisfaction increase, and 30% higher customer retention.

Contable.app

Luis Cruz

Chief Executive Officer