Case Study: 800 Storage achieves 30% more conversions with respond.io

How 800 Storage Achieved 30% More Conversions over WhatsApp

800 Storage, a Dubai-based logistics and storage provider serving B2B and B2C customers, needed a better way to manage a high volume of sales and support inquiries over WhatsApp. The team also wanted multi-user access, automated routing and assignment, system integrations, and real-time remote agent monitoring. To solve this, it turned to respond.io and its messaging inbox and automation capabilities.

With respond.io, 800 Storage connected WhatsApp API to a central inbox, automated lead routing with workflows and tags, integrated its ERP and other third-party tools, and enabled managers to monitor team performance in real time. As a result, first response times improved by 30% to 1 minute 56 seconds, resolution times dropped by 60% to 5 minutes 24 seconds, and conversions increased by 30%.

800 Storage

Malek Barghout

Chief Executive Officer