Case Study: Zunfthaus Bären by Schefer streamlines review management with re:spondelligent

Zunfthaus Bären by Schefer - Customer Case Study

Zunfthaus Bären by Schefer, a family-run restaurant in Switzerland, faced the challenge of efficiently monitoring and responding to a high volume of online reviews across platforms like Google and TripAdvisor. This process was time-consuming and resource-intensive. To gain better control and demonstrate to guests that their feedback is valued, they turned to re:spondelligent for its review management and Response Assistant service.

re:spondelligent provided an analysis of the restaurant's online presence and implemented its software for automated notifications and response management. The solution included personalized, SEO-optimized responses, saving the team significant time as the pre-written replies required little to no editing. The restaurant team reported the service was a great relief and they no longer want to do without it, achieving a high re:Score of 93.5.

Zunfthaus Bären by Schefer