Case Study: Vapiano boosts ratings, review volume, and response rates with re:spondelligent

Vapiano boosts review response rates to 89% with re:spondelligent

Vapiano, a global fast-casual Italian restaurant chain with over 155 locations, faced significant challenges in managing its online reputation across 32 different countries. Their process was fragmented, leading to inconsistent star ratings and an inability to effectively monitor performance or identify the root causes of operational issues. They partnered with re:spondelligent to transform their approach into a unified, proactive system.

re:spondelligent implemented a comprehensive solution including its IWantTo.Review system for feedback collection and an automated response platform. This enabled Vapiano to achieve a 0.05-star average rating increase, a 15% growth in review volume, and a 37% reduction in response time. These improvements in online reputation are closely linked to a potential 5-9% revenue boost per location for those sites that saw the largest gains.

Vapiano