Case Study: Familie Wiesner Gastronomie AG boosts review management efficiency with re:spondelligent

Familie Wiesner Gastronomie AG - Customer Case Study

The customer, Familie Wiesner Gastronomie AG, faced the challenge of manually managing online reviews for its 35 restaurants, a laborious process that consumed approximately five hours daily. Their goal was to use reviews as a strategic marketing tool while freeing up valuable resources. The company turned to the vendor re:spondelligent for its review management service Microsoft Power BI for automated reporting. The solution from re:spondelligent reduced the time spent handling feedback from five hours to just two hours per day, cutting the workload from 50% to 20%. The vendor's platform also helped increase their review response rate to over 98% and reduced the average response time to one day.

Familie Wiesner Gastronomie AG

Marc Lauper

Teamguide Marketing & Digital Innovation