Case Study: Familie Wiesner Gastronomie AG boosts review management efficiency with re:spondelligent

Familie Wiesner Gastronomie AG boosts review response rate to 98% with re:spondelligent

Familie Wiesner Gastronomie AG, a large multi-location gastronomy business, faced the challenge of manually managing online reviews for its 35 restaurants, a process that was extremely time-consuming for its customer service team. The goal was to use reviews as a marketing tool while freeing up valuable resources by automating the workflow.

By implementing re:spondelligent, the vendor provided a centralized platform to monitor and respond to reviews across all locations and platforms. The solution automated reporting and used AI-powered features to enable personalized responses. As a result, the time spent handling guest feedback was reduced from 5 hours daily to just 2 hours, cutting the workload from 50% to 20%. The response rate increased to over 98%, and the average response time dropped to one day.

Familie Wiesner Gastronomie AG