Case Study: VAPIANO achieves more efficient multi-channel review management with re:spondelligent

Efficient review management across all the channels for VAPIANO Austria

Vapiano Austria, a chain of Italian fast-casual restaurants, sought a holistic solution to manage a significant increase in customer feedback across delivery platforms, its own webshop, and direct guest communication. The challenge was to efficiently monitor, analyze, and respond to reviews from all these disparate sources. re:spondelligent provided its online review management software to meet this need.

The solution from re:spondelligent integrated Vapiano's webshop and allowed staff to manually add feedback from phone and email, centralizing all data for analysis. This streamlined Vapiano's review management process, freeing up considerable time for the team and providing more insightful, holistic understanding of guest sentiment. The marketing and operational teams reported the solution was a major win, highly praising the implementation and professionalism of re:spondelligent.

Vapiano

Stephi Tacho

Marketing & Brand Manager