Case Study: Regional Utility Company achieves 24x7 ICS monitoring and frees staff to focus on real threats with Respond Software's Respond Analyst

Regional Utility Company - Customer Case Study

Respond Software worked with a Regional Utility Company that needed continuous monitoring to protect offices, plants and distributed networks with just three IT staff. The team was spending most of its time triaging a huge daily volume of security events—few of which were real threats—yet a single missed incident could be catastrophic, so they selected Respond Software’s Respond Analyst to improve monitoring and triage.

Respond Software deployed Respond Analyst to add ICS monitoring expertise and 24x7 coverage without increasing headcount or requiring new in‑house expertise. The solution analyzed roughly 13.3 million events per month, reduced escalations to about one incident per month, freed the team to focus on real security incidents, and delivered consistent, reliable around‑the‑clock protection.