Case Study: Leading Mid-Size Communications Supplier regains control and cuts false positives with Respond Software (Respond Analyst)

Leading Mid-Size Communications Supplier - Customer Case Study

Leading Mid-Size Communications Supplier had lost confidence after a year with an MSSP that had tuned down IPS sensors—missing critical incidents while generating many false positives—and hesitated to expand from 8x5 to 24x7 monitoring. They turned to Respond Software and deployed the Respond Analyst to regain visibility and control.

Respond Software’s Respond Analyst brought monitoring in-house, reduced false positives, and delivered continuous 24x7 coverage: the service analyzed 284,000 security events in 30 days with just 4 escalations and added the equivalent of 12 full‑time security analysts. As a result, the team is happier, customers are safer, and the organization has taken back operational control.