Case Study: CyberPeak Solutions achieves comprehensive automated security monitoring and improved client satisfaction with Respond Software's Respond Analyst

CyberPeak Solutions - Customer Case Study

CyberPeak Solutions, a next‑generation MSSP with about a dozen employees protecting over 5,000 endpoints, faced the common MSP challenge of delivering truly comprehensive, high‑quality security monitoring without the resources of a full SOC. To close that gap and move beyond limited co‑managed models that left clients unsure about the effectiveness of their cybersecurity, CyberPeak turned to the Respond Analyst from Respond Software.

Respond Software’s Respond Analyst gave CyberPeak automated, full‑volume log and event monitoring and effectively delivered near‑infinite Tier‑1 capacity. The platform handled massive event volumes (one client’s web gateway sent over 104,000 events in a 5–6 hour window), enabled faster remediation (one client saw more tickets opened and more issues fixed in three months than their previous provider did in a year), and drove higher client satisfaction — results CyberPeak plans to expand by bundling the Respond Analyst across its managed and co‑managed offerings.

CyberPeak Solutions

Travis Abrams

Founder and Principal