Case Study: Experience Co introduces direct bookings and saves 20% on call-center staffing costs with Respax

Experience Co introduces direct bookings, saving 20 per cent on call-centre staffing costs each year

Experience Co is an established travel company with 20+ years in the industry, selling adventure tours and activities online. Before Respax, the team struggled to keep up with a fast flow of enquiries and needed to improve back-office operations so the customer experience stayed strong across every booking.

Respax, formerly Cobber, provided automation, scalable booking management, B2B channel manager integration, and scheduled reporting for email delivery. This helped Experience Co package and distribute tours more easily, connect with major travel agents like Viator, and automate critical documents such as bus-pickup manifests, saving 20 per cent on call-center staffing costs each year.

Experience Co.

Scott Lahney

Experience Co.