Case Study: U.S. Specialty Carrier achieves rapid U.S. market launch with ReSource Pro

ReSource Pro Smooths Specialty Carrier's Entry Into World's Largest Insurance Market

U.S. Specialty Carrier, a specialty risk underwriting organization with operations in Lloyd’s and Bermuda, wanted to expand into the U.S. market but had limited staff and limited familiarity with the market. ReSource Pro was brought in to help support this ambitious launch and its evolving technology platform.

ReSource Pro provided underwriting and claims operations support, product configuration, user acceptance testing, and help refining target operating models and best practices for the U.S. market, later augmenting policy administration and customer service teams as growth accelerated. ReSource Pro supported 17 programs and two acquisitions, delivering nearly 100% of processes within turnaround time and achieving a quality and accuracy rate above 99.75%.