Case Study: Excess and Surplus Lines Insurance Carrier reduces claims errors and speeds processing with ReSource Pro

Claims Solution Accelerates Ride-Share Program for E&S Carrier

Excess and Surplus Lines Insurance Carrier, an East Coast excess and surplus lines insurer, was struggling to keep up with a sudden spike in commercial auto claims as it rolled out a large ride-share account. The surge strained processing capacity, caused errors, hurt morale, and risked damaging customer relationships. ReSource Pro supported the carrier with its Insurance Experience Center (IX Center) claims handling services.

ReSource Pro delivered flexible, scalable claims support by taking over claims setup, quality assurance, and auditing, while also introducing a pay-as-you-use model and operational best practices. As a result, the carrier nearly eliminated claims processing errors and reduced processing time by 40 hours per month, with automation helping cut claims handling time by 4% and error rates by 100x within 60 days.