Case Study: P&C Agency Achieves Uninterrupted Hurricane Harvey Service with ReSource Pro

Beyond Customer Service During Hurricane Harvey

P&C Agency, a Texas property and casualty agency, faced a critical challenge after Hurricane Harvey when its Corpus Christi and Houston offices were forced offline for weeks. The disaster left the agency unable to provide uninterrupted service to insureds who needed to report claims and begin recovery quickly.

ReSource Pro responded through its Insurance Experience Center customer service team, rapidly integrating its technology and phone systems with the agencies in less than a week. With support from Nebraska and Bangalore, ReSource Pro helped ensure every claimant was heard, enabling insureds to report claims faster while freeing agency staff to focus on their families during the catastrophe.