Case Study: Scott's Dental Supply achieves streamlined order processing, faster customer service and saves six hours per day with The Resource Group

Scott's Dental Supply - Customer Case Study

Scott's Dental Supply, a national distributor in Gig Harbor, WA that stocks more than 16,000 products and processes roughly 200 orders per day, was mired in paper-based order and backorder workflows and an underutilized Microsoft Dynamics GP system. Paper files, separate backorder handling and lack of inventory allocation created bottlenecks as order volume grew, increasing overhead and slowing customer service. To address these challenges, Scott's Dental Supply engaged The Resource Group.

The Resource Group performed an operational review, upgraded Scott's Dental Supply to the latest Microsoft Dynamics GP with Perpetual Licensing (including Advanced Distribution and Advanced Order Allocation), implemented process improvements and integrated third-party tools. As a result, order processing and backorder management are automated, inventory is allocated in real time, paper handling is drastically reduced and customer service is faster—delivering roughly six hours of manual-entry savings per day, avoiding added headcount and lowering overhead and IT costs.

Scott's Dental Supply

Scott Bigler

President