Case Study: Windsor Arms Hotel achieves greater visibility, lower IT costs, and better guest management with ResortSuite

Windsor Arms Hotel - Customer Case Study

Windsor Arms Hotel, a boutique property and member of Small Luxury Hotels of the World, needed better property-wide visibility and control, lower maintenance costs, and a more guest-centric experience with access to guest history and appointments from any terminal. It turned to ResortSuite and its hospitality applications, including PMS, SPA, F&B, CATERING, and A/R.

ResortSuite implemented integrated systems that improved manageability, reliability, performance, and interoperability across the hotel. The solution created a single guest itinerary for all appointments, enabled real-time cross-functional reporting, and reduced annual IT costs by 70%.

Windsor Arms Hotel