Case Study: Brentwood Bay Lodge delivers personalized guest service with ResortSuite

Brentwood Bay Lodge - Customer Case Study

Brentwood Bay Lodge, the area's only 5-star resort, needed to facilitate a truly personalized and intimate guest experience to establish a solid reputation for unprecedented service. They partnered with vendor ResortSuite to employ its suite of applications, including PMS, SPA, F&B, and CATERING, to meet this challenge.

ResortSuite implemented a solution that included a remote call center to handle reservations across rooms, spa, and dining simultaneously. They established a personalized confirmation process where guests receive an itinerary outlining their entire stay and created a broad guest profiling interface that is maintained for each visitor. This allowed Brentwood Bay Lodge to achieve a new level of organized and personalized guest service.

Brentwood Bay Lodge