Case Study: Mazda North American Operations achieves $1.8M in savings with Resonate UCC and Anywhere365

Mazda North American Operations - Customer Case Study

Mazda North American Operations needed to migrate its agents away from an outdated legacy contact center system. The company faced the dual challenge of replicating all existing features while working against an extremely tight deadline due to a hard contract end date with its outsourced provider. To solve this, Mazda chose to implement a cloud-based solution, selecting Resonate UCC as its vendor for the Anywhere 365 contact center platform.

Resonate UCC implemented the Microsoft Teams-integrated Anywhere 365 solution, which not only met the tight deadline but also allowed for an expanded project scope to integrate Mazda's legacy on-premises CRM. The results were significant, yielding net savings of $1.8 million USD from terminating the outsourced contract and retiring old equipment. The customer experience also improved dramatically by moving to a more human, knowledgeable agent

Mazda North American Operations

Deidre Baggett

Business Systems Analyst