Case Study: University of Calgary achieves streamlined security operations and faster incident reporting with Resolver

University of Calgary Uses Resolver to Streamline Security Operations

The University of Calgary’s Campus Security — a 50-person team protecting more than 50,000 students, staff and visitors — was hampered by antiquated, handwritten incident reports and manual data entry. Patrol Supervisor Robert (Bob) King and his team needed a scalable, repeatable way to collect and query security data so they could act faster and be more strategic as campus activity and reported incidents grew.

By implementing Resolver’s custom shift report, Campus Security now captures incident data automatically in a mobile-friendly format, giving officers instant access to consistent, easy-to-query information. The change has streamlined handovers, improved communication with executive decision-makers, supported more informed budget choices, and enabled faster, more effective incident response across the university.

University of Calgary

Bob King

Patrol Supervisor with Campus Security