Case Study: Massachusetts General Hospital achieves automated, data-driven incident management with Resolver

The country’s #1 hospital, Massachusetts General, counts on Perspective for Incident Management

Massachusetts General Hospital (MGH), the country’s top-ranked teaching hospital with 26,000 employees and a 185-person security department, faced high volumes of activity (180,000 records/year) and inconsistent, paper-driven reporting that hampered analysis, compliance (UCR and Clery) and resource planning. Legacy systems and varied terminology made it difficult to produce reliable incident data or justify investments like additional CCTV and staff allocations.

MGH moved to Resolver’s Perspective (and its IRIMS predecessor), deploying Activity Tracking & Dispatch, Incident Reporting, and Investigation & Case Management with tailored configuration and training. Officers now enter reports directly, producing standardized, actionable data—hotspot and quarterly reports, documented CCTV use, and streamlined compliance filings—that cut errors, improved officer productivity tracking, validated resource decisions, and enabled better, data-driven security management.

Massachusetts General Hospital

Bob Leahy

Senior Manager