Case Study: Shawnee Mission Medical Center achieves centralized incident management and faster investigations with Resolver

Shawnee Mission Medical Center - Customer Case Study

Shawnee Mission Medical Center (SMMC), a large Kansas City-area healthcare campus spanning 65 acres and 3.6 million sq. ft. with a daytime population of 13,000–15,000, relied on fragmented paper and manual electronic reporting while operating with just two security officers and one dispatcher per shift. That unwieldy system made it difficult to find, share and analyze incident data across Security, Safety and Risk Management, hindering investigations, reporting to administration and compliance work.

SMMC implemented Perspective incident management software to centralize incident records with role-based access and built‑in analytics. Perspective’s Dashboard and Visual Analysis accelerated investigations (quickly identifying a vandal), exposed trends like excessive restraints, streamlined Joint Commission inspection tracking, enabled data-driven patrol allocation, reduced incidents and losses, increased reported incidents, saved staff time, and delivered ongoing operational and financial benefits.

Shawnee Mission Medical Center

Steven Haynes

Lieutenant