Case Study: Highmark achieves rapid, organization-wide risk identification and smarter decision-making with Resolver Ballot (Resolver)

Running an Effective Risk Management Workshop With Highmark

Highmark Inc., a Pittsburgh‑based Blue Cross Blue Shield licensee with about $14 billion in revenue and 20,000 employees, needed a risk management system that could quickly surface and document the organization’s biggest risks and provide a clear, usable scoring methodology for employees and stakeholders. The challenge was to create a high‑quality risk universe and a straightforward assessment process that would drive better, faster business decisions across a large, multi‑subsidiary enterprise.

Highmark selected Resolver Ballot and ran 12 facilitated workshops over two weeks, supported by a prepared risk register and internal test sessions. The Ballot approach improved cross‑department communication, used anonymous voting and stakeholder trend views to surface insightful differences in perspective, increased Risk Owner engagement, sped assessment and response planning, and validated the risk team’s expertise—leading to smarter, more coordinated risk decisions.

HighMark

Justin Schell

Corporate Risk Manager