Case Study: adidas Group achieves stronger profit protection and intelligence-led investigations with Resolver

One Of The Biggest Brands In Sport Uses Resolver To Protect Profit

Adidas Group is a global, multi-brand sports company with more than 55,000 employees, over 2,500 corporate stores and an omni-channel go-to-market strategy that includes retail, eCommerce and authorized resellers. Facing significant inventory shrink—from shoplifting and employee theft to emerging eCommerce risks like counterfeits and grey-market sales—the company’s global Profit Protection team needed a unified, case-management approach to protect margins and brand integrity.

Adidas implemented Resolver to replace disconnected incident-tracking tools and now uses it to manage roughly 600 incidents a year. The platform has increased transparency and timely reporting for senior management, enabled intelligence-led investigations by linking shrink data with incident records, and is being expanded to integrate HR, physical security and eCommerce functions to further protect profits and the brand.

Adidas