Case Study: Fulton Financial Corporation reduces operating risk loss with Resolver's Perspective incident management

Mitigating Fraud To Reduce Operating Risk Loss

Fulton Financial Corporation, a $16.6 billion regional bank holding company with eight affiliate banks and 260+ offices/ATMs across five states, faced a major operating-risk challenge: its newly centralized Security Department had to consolidate fraud data scattered across six paper-based systems and two separate automated systems, leaving investigators unable to search, link or report incidents corporate-wide and making trend detection and loss reporting difficult.

FFC implemented Resolver’s Perspective in June 2008, creating a single, corporate-wide incident database accessible to authorized users. Perspective allowed quick linking of related cases, detailed classification and reconciliation with the general ledger, and powerful querying and reporting to pinpoint hotspots and trends—improving investigations, aiding fraud prevention, stabilizing loss figures, and prompting other departments to consider adoption.

Fulton Financial Corporation

Glynnis Kofler

Fulton Financial Corporation