Case Study: City of Pickering improves incident reporting by 280% with Resolver

How the City of Pickering Increased Incident Reporting by 280% with Resolver

The City of Pickering needed a better way to manage security and incident reporting across departments, as its processes were siloed and time-consuming. Using Resolver’s incident management software, the city sought to centralize reporting, improve visibility, and make it easier for staff and citizens to submit incidents.

Resolver implemented a simple, centralized portal that streamlined incident categorization, investigation, and follow-up, while automating reporting and analysis. The result was a 280% increase in reported incidents, 5–10 hours saved each week for staff, and annual council report preparation cut from hours to just two hours, helping the City of Pickering respond faster and manage risk more effectively.

City of Pickering

Michael Cain

Corporate Security Specialist